How to Return Books
In order to return a book, it is first necessary to obtain permission for the return. This is best done by email: firstname.lastname@example.org. In it please inform us about the intended return and state the invoice number and ISBN. The reshipment itself has to contain a copy of the invoice including the reason for returning or the written permission, respectively.
The sender is fully responsible for ensuring that the returned book is not damaged. Therefore, we recommend packaging the book/s very well and sending the package including tracking. The cost of shipping is born by the sender.
If returned books are damaged or lost in transit, they cannot be credited and reimbursed.
Unless instructed otherwise, books are to be returned only to the following address:
Brockhaus Kommissionsgeschaeft GmbH
c/o Harrassowitz Verlag
Books damaged upon deliveryIf books are received already damaged, you should complain about as soon as possible, and certainly no later than one week after delivery. Later complaints cannot be honored. With your complaint please include a photograph of the damaged product and of its packaging.